Shipped
- Your order has been dispatched from our warehouse.
- If your order has already been processed, we may not be able to cancel it. We also accept returns within 30 days from the date of purchase
- Please ensure the address information on your order is complete and correct, otherwise it may affect your rights and interests. We shall not be held responsible for any losses caused by incomplete, incorrect address or failed delivery due to unavailability of receipt.
- We will notify you of the shipping status via email.
You will also be alerted when your order is delivered! We deliver orders 7 days a week, up to 10:00 PM.
Return Policy
Shipping and Product Quality Issues
- In case of problems caused by shipping or product quality defects, we will provide a full refund. You must contact customer service within 7 days after receiving the goods.
30-Day Return Period
- Our return policy is simple and convenient: if you are not completely satisfied with the product, you may return it within 30 days from the date of purchase.
Return Process
To apply for a return or exchange, please contact customer service by email at 13110904793@163.com, and provide your order number, return/exchange card, and the reason for return or exchange. We will process your request within 2 business days.
- If you wish to return any items purchased from us, we will gladly process your refund.
-
Refunds will only be approved if the product is found to be ill-fitting upon first try-on, defective in function, and/or affects the user’s health or recovery.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at 13110904793@163.com